What separates top-rated warranty claim processes from the rest? While 92% of manufacturers offer warranties, only 23% achieve customer satisfaction scores above 4/5 stars. The disconnect lies in systemic friction points that transform straightforward claims into logistical nightmares.
When top-rated warranty claims processes reduce resolution time by 40%, why do most companies still struggle with 23-day average processing cycles? A 2023 McKinsey study reveals 52% of manufacturers face customer attrition due to inefficient claims handling. Let's unpack what separates industry leaders from laggards.
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